1600 N Saba #209 Chandler, AZ 85225

Phone 480-659-5907 E-mail bsparks@cox.net

Ben Sparks

Objective	To obtain a position as a software engineer that will enable utilization and enhancement of my technical experience and expertise while contributing to the profit and growth of the company.
Skills	§ HTML, JavaScript, PHP, Perl/CGI § C, C++, VB.Net § Expert level knowledge of Microsoft Windows 9X/2000/XP § User level Knowledge of Linux § Expert level DOS/Win 3.x Knowledge § Diverse computer hardware knowledge § Software troubleshooting § Microsoft Office (Excel, Word, Publisher, Access, PowerPoint, Visio) § Home/Small Office Networking § Internet tools (FTP, IRC, Web, SSH, Telnet)
Professional experience	December 2002 – Present 2Wire, Inc. Phoenix, Arizona Second Level Support Technician § Provide support for networking equipment § Troubleshoot applications and drivers on all platforms § Achieve and surpass given support goals § Assist first level support and new employees § Develop solutions to add to a working knowledge base § Deliver outstanding customer service October 2001 – November 2002 PC Club Phoenix, Arizona Assistant Manager § Provide outstanding customer service § Develop a working relationship with corporate businesses and resellers § Maintain company finances at store level § Hire and train new employees § Inventory control and loss prevention § Develop marketing strategies to increase sales § Market research May 2001 – September 2001 PC Club Federal Way, Washington Manager In Charge § Establish customer base in new region § Build company reputation of quality and excellence § Research new market and coordinate new strategies § Hire and train new employees § Mentor new potential managers § Inventory control and loss prevention § Maintain company finances at store level November 2000 – April 2001 PC Club Phoenix, Arizona Lead Technician § Troubleshoot, Repair and Upgrade customer systems § Build new computer systems § Train new technicians § Organize technical staff to meet deadlines
	§ Increase sales of services to achieve goals September 1999 – October 2000 Earthlink Phoenix, Arizona Technical Support Representative § Provide quality technical support via telephone and email § Troubleshoot Dial-Up and Broadband internet connections § Help customers to establish and maintain personal web space June 1998 – August 1999 PC Club Phoenix, Arizona Technician § Troubleshoot, Repair and Upgrade customer systems § Build new computer systems January 1998 – May 1998 Absolute Quality Hunt Valley, Maryland Technical Support Representative § Troubleshoot/Install end-user software via telephone and email § QA Testing for new software § Represent a number of companies § Troubleshoot/configure end-user hardware 1992 – 1997 Self-Employed Baltimore County, Maryland Contract Computer Technician § PC repair/upgrades § Software installation/troubleshooting § Install/maintain home/small office networks § Provide training and education for new PC owners
Education	Bachelor of Science Degree, University of Advancing Technology Tempe, Arizona July, 2006 (projected date of completion)
References	Available upon request.